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Privacy Policy

Privacy Policy

Last updated: May 15, 2026

1. Who We Are

Pest Police is a local, owner‑operated pest control company serving Calgary and surrounding areas. This Privacy Policy explains how we collect, use, and protect your personal information.

2. What Information We Collect

We collect information only when you voluntarily provide it. This typically happens when you:

  • Fill out our "Free Quote" form on our website

  • Contact us by phone, text message, or email

The information we collect includes:

  • Your name

  • Your email address

  • Your phone number

  • Your service address (if provided)

Technical data: When you browse our website, Wix may automatically collect standard technical information such as your IP address, browser type, and the pages you visit. This helps us understand how visitors use our site.

3. How We Use Your Information

We use your personal information strictly to provide pest control services. Specifically, we use it to:

  • Respond to your free quote requests

  • Schedule appointments

  • Send follow‑up information related to your service

  • Process payments (if you become a recurring customer)

We do NOT sell, rent, or trade your personal information to any third parties.

4. Consent

By providing your name, email address, and phone number through our website or over the phone, you consent to us contacting you regarding your pest control inquiry.

How to withdraw consent: You may withdraw your consent at any time by emailing us or replying "STOP" to any text message.

5. How We Store Your Information

Your information is stored securely through our website platform (Wix) and our customer management software (GorillaDesk). Both platforms use industry‑standard security measures, including encryption and access controls.

6. How Long We Keep Your Information

We retain your personal information only as long as necessary to:

  • Provide the services you requested

  • Fulfill warranty obligations

  • Comply with legal or record‑keeping requirements

Once your information is no longer needed, we delete or anonymize it.

7. Your Rights (PIPA Compliance)

As a resident of Alberta, you have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate or incomplete information

  • Withdraw your consent at any time

To exercise these rights, contact us using the information below.

8. Third‑Party Links

Our website may contain links to other sites (e.g., booking tools or reference materials). We are not responsible for the privacy practices of those external sites.

9. Children's Privacy

Our website and services are not intended for children under 18. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Pest Police

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